An issue was reported and identified by a subset of our US customers at approximately 17:30 GMT on the 12th November.

After investigating, the choice was made to roll back a recent update to the add-in to resolve this issue, this was completed by 18:29 GMT

We are investigating the root cause of this issue at this time, but we believe this is related to a specific Outlook release version. Once this is confirmed a fix will be deployed and tested against this version to confirm the issue is resolved in the next update.

Some customers in our AU region may have experienced data import from Entra ID as of approximately 22:30 on 5/11/24.

The team are currently investigating this issue - this issue only affects the data import process and will not prevent creation of signatures for existing users.

The Data import issue was resolved at 11:15pm on 5/11/24.

The root cause of this issue was traced to a misconfiguration with our data import service.