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Signature 365 Status
Operational
Updated: BST
EU - Intermittent Database Performance
Portal
Degraded
Europe / Client-side signatures
Degraded
Investigating

An intermittent issue is currently being investigated within the EU region, affecting use of the Signature 365 portal and Client-side signatures.

This issue affects customers selecting additional signatures to insert, and users of the management portal.

BST
Monitoring

An initial update has been deployed to production on the 19/6/24 in an attempt to reduce the impact of these intermittent performance issues.

Customers who have experienced this issue and raised a support ticket have been updated, and this issue is currently being monitored to confirm improvements.

BST

An initial performance fix was deployed to Signature 365 around mid-day today.

The process of resolving the issue requires several fixes to be deployed, the second of which is now in the latter parts of the approval process.

We continue to monitor errors internally and will update as we gain more insight into the effectiveness of the fixes.

BST

We have since deployed another update to the Signature 365 back end which has reduced the number of reported errors by 70%

We continue to monitor the EU databases, and our development team are working to fully resolve this performance issue.

BST

We continue to see a much reduced number of recorded issues with signature processing and Database access.

Our development team wll be deploying additional fixes to further reduce these issues today.

BST
COMPONENTS
MAINTENANCE
ISSUE HISTORY
Components
Portal
Degraded
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Australia
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Canada
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Europe
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United Arab Emirates
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United Kingdom
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United States
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Maintenance
No upcoming or ongoing maintenances reported
Issue History
EU - Intermittent Database Performance
Portal
Degraded
Europe / Client-side signatures
Degraded
Investigating

An intermittent issue is currently being investigated within the EU region, affecting use of the Signature 365 portal and Client-side signatures.

This issue affects customers selecting additional signatures to insert, and users of the management portal.

BST
Monitoring

An initial update has been deployed to production on the 19/6/24 in an attempt to reduce the impact of these intermittent performance issues.

Customers who have experienced this issue and raised a support ticket have been updated, and this issue is currently being monitored to confirm improvements.

BST

An initial performance fix was deployed to Signature 365 around mid-day today.

The process of resolving the issue requires several fixes to be deployed, the second of which is now in the latter parts of the approval process.

We continue to monitor errors internally and will update as we gain more insight into the effectiveness of the fixes.

BST

We have since deployed another update to the Signature 365 back end which has reduced the number of reported errors by 70%

We continue to monitor the EU databases, and our development team are working to fully resolve this performance issue.

BST

We continue to see a much reduced number of recorded issues with signature processing and Database access.

Our development team wll be deploying additional fixes to further reduce these issues today.

BST
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
EU - Server-side injection
Monitoring

An issue was identified with with 1 of 15 inbound service pods which affected inbound server-side emails.

Any emails sent through this pod will have received a "550 failed to process" error. End users receiving the error will need to resend the affected email. The selection of pod is load balanced and cannot be affected by the customer.

This issue was first seen at 06:36 UTC and rectified at 08:15 UTC.

We are monitoring this process.

BST
Resolved

This issue has been resolved. We apologies for the inconvienience this would have caused.

We have identified a few key areas in which we will improve our handling of your emails to ensure we are both more resilient in the future and alerted to issues quicker.

BST
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
EU - Intermittent Database Performance
Portal
Degraded
Europe / Client-side signatures
Degraded
Investigating

An intermittent issue is currently being investigated within the EU region, affecting use of the Signature 365 portal and Client-side signatures.

This issue affects customers selecting additional signatures to insert, and users of the management portal.

BST
Monitoring

An initial update has been deployed to production on the 19/6/24 in an attempt to reduce the impact of these intermittent performance issues.

Customers who have experienced this issue and raised a support ticket have been updated, and this issue is currently being monitored to confirm improvements.

BST

An initial performance fix was deployed to Signature 365 around mid-day today.

The process of resolving the issue requires several fixes to be deployed, the second of which is now in the latter parts of the approval process.

We continue to monitor errors internally and will update as we gain more insight into the effectiveness of the fixes.

BST

We have since deployed another update to the Signature 365 back end which has reduced the number of reported errors by 70%

We continue to monitor the EU databases, and our development team are working to fully resolve this performance issue.

BST

We continue to see a much reduced number of recorded issues with signature processing and Database access.

Our development team wll be deploying additional fixes to further reduce these issues today.

BST
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