An intermittent issue is currently being investigated within the EU region, affecting use of the Signature 365 portal and Client-side signatures.

This issue affects customers selecting additional signatures to insert, and users of the management portal.

An initial update has been deployed to production on the 19/6/24 in an attempt to reduce the impact of these intermittent performance issues.

Customers who have experienced this issue and raised a support ticket have been updated, and this issue is currently being monitored to confirm improvements.

An initial performance fix was deployed to Signature 365 around mid-day today.

The process of resolving the issue requires several fixes to be deployed, the second of which is now in the latter parts of the approval process.

We continue to monitor errors internally and will update as we gain more insight into the effectiveness of the fixes.

We have since deployed another update to the Signature 365 back end which has reduced the number of reported errors by 70%

We continue to monitor the EU databases, and our development team are working to fully resolve this performance issue.

We continue to see a much reduced number of recorded issues with signature processing and Database access.

Our development team wll be deploying additional fixes to further reduce these issues today.

After changes to make this region more stable and resilient we have monitored the situation for a couple of weeks and are happy that these issues have been resolved.

We apologise to any customer that did experience any issues during this time.

We continue to invest in improved performance and scability in our systems.