We are currently experiencing an issue with server-side email processing in our EU region. Our team is working to identify the root cause and fix the issue. Users may experience delayed delivery of emails. Please reach out to support for any questions.

We’ve determined the root cause behind the SMTP issues currently being experienced in the EU region.

Please rest assured that emails received through the SMTP service are being queued and will be sent on once the service recovers.

Please reach out to support@symprex.com for any questions whilst this is resolved.

The root cause of the SMTP issues has now been resolved, and mitigations have been introduced to prevent this from reoccurring.

The SMTP service is currently working through the backlog of emails received since the issue commenced, and emails are now being delivered.

We expect this process to take some time to complete due to the number of backlog emails, an update will be posted when we are able to determine an ETA.

Please accept our sincere apologies on the SMTP delays you have experienced this morning.

Our system has been updated so any new emails are now being processed immediately.

The backlog of emails sent earlier is currently being processed. We will update the status pages soon as possible with the expected timeframe for clearing this backlog.

We will be producing a full post mortem and root cause analysis once the issue is fully resolved.

Thank you for your patience.

Good afternoon,

Newly submitted main continues to flow correctly, this was implemented at 11:15 BST, and and mail submitted after this time has been immediately sent.

The mail backlog is being processed, however due to the quanity of submitted mail this is expected to complete by approximately 17:00 BST.

Emails will be processed in the order of receipt and delivered to the recipient as normal.

Please accept our sincere apologies for the SMTP delays you have experienced today.

This issue is now fully resolved. If you disabled server-side signatures, you can now proceed to re-enable this feature.

We will be producing a full post mortem and root cause analysis, and update the system and procedures to ensure this issue does not occur again.

Please reach out to support@symprex.com if you have any questions.

Thank you.

We’ve identified and determined the root cause of an Outlook Client side app issue, all users may be affected. We’re working to resolve this issue and expect remediation to be in place in under 15 minutes.

This issue has now been resolved by our development team. Apologies for the interruption to client-signature injection updates. Please reach out to support@signature365.com for any questions.

A post mortem for this issue will be performed and will be available on request.